Check the suggested match
After adding the product photos and white label, or choosing No white label, select Analyze photos. AI checks that evidence together. Progress text stays active while the upload and analysis are running. A likely match is a starting point, not proof of the exact model or repair.
Check the suggested match
The next screen shows the likely item and any readable make/model alongside the recording controls. If the match is wrong, choose Not a match. Unknown details stay unknown; you do not need to type a make or model. We can confirm those details with you later.
Tell us what is happening
Press Record and describe the problem in as much detail as you can: what happens, when it started, and any unusual sounds or error codes. You have up to one minute and can listen before sending. Submit recording immediately starts transcription and assessment, with progress text while you wait. Typing appears only if recording or transcription fails.
Tell us what is happening
Next, choose a visit time. A short likely-repair summary appears when the assessment supports one. Otherwise, choose from the available dates and we can establish the repair during the visit. No typed interview or staff approval is needed. Safety, service-area and appointment availability checks still apply.