Privacy Policy

Information we collect

We collect information you provide when you start a repair, request a part, schedule service, approve a quote, or contact us. This may include your name, phone number, email address, service address, vacuum brand and model, repair symptoms, uploaded photos, audio descriptions, machine codes, serial numbers, requested-part details, appointment details, and payment status.

The site may also collect basic device, browser, usage, and conversion information through hosting, analytics, and advertising tools, including Vercel Analytics and Google tags.

How we use information

• To identify the vacuum and organize repair symptoms.
• To verify part compatibility, availability, and pricing.
• To schedule, confirm, and manage repair appointments.
• To send repair updates, quotes, approvals, and receipts.
• To process deposits and repair payments through payment providers.
• To measure site performance and improve the repair intake experience.

How information is shared

We share information with service providers that help run the website, repair workflow, messaging, analytics, and payment processing. We may also share information when required by law or to protect the business, customers, or website. We do not sell repair or part-request details.

Your choices

You can request access, correction, deletion, or privacy choices by calling (860) 372-2407. You can also review the Privacy Choices page.

Security and retention

We use reasonable administrative and technical safeguards for the repair intake and part-request processes. Information is kept only as long as needed for service, order fulfillment, business records, security, legal, and tax purposes.