Privacy Policy

Information we collect

We collect information you provide when you start a repair, schedule service, approve a quote, or contact us. This may include your name, phone number, email address, service address, vacuum brand and model, repair symptoms, uploaded photos, audio descriptions, machine codes, serial numbers, appointment details, quoted service parts, and payment status.

The site may also collect basic device, browser, usage, and conversion information through hosting, analytics, and advertising tools, including Vercel Analytics and Google tags.

How we use information

• To identify the vacuum and organize repair symptoms.
• To verify parts needed for an approved professional repair.
• To schedule, confirm, and manage repair appointments.
• To send repair updates, quotes, approvals, and receipts.
• To process deposits and repair payments through payment providers.
• To measure site performance and improve the repair intake experience.

How information is shared

We share information with service providers that help run the website, repair workflow, messaging, analytics, and payment processing. We may also share information when required by law or to protect the business, customers, or website. We do not sell repair details.

Online payments are processed by Stripe. Payment details are collected on Stripe-hosted checkout pages and are not sent to or stored on our application server.

Optional artificial intelligence processing

The repair intake offers two optional features that use OpenAI as a service provider. We ask for your affirmative consent at the point where each feature is offered. You may decline photo analysis and enter the vacuum details yourself, or decline audio processing and select symptoms manually.

• If you choose AI photo identification, we send the full-vacuum photo and model/serial-label photo to OpenAI to suggest the vacuum make, model, and visible serial number.
• If you choose audio assistance, we send the recording to OpenAI for transcription. The transcript, confirmed vacuum make and model, and selected symptoms may then be sent to OpenAI to organize a preliminary repair category and identify possible safety concerns.

AI results can be incomplete or wrong. You review or correct the suggested vacuum identity, and a technician confirms the final diagnosis, parts, price, and repair after inspection. AI does not approve payments, determine credit, establish final pricing, or make accounting decisions.

We do not train or fine-tune AI models with customer information, and we do not opt in to provider model-training programs. We do not send payment-processor records, credentials, card data, payment transactions, estimates, invoices, or accounting records to OpenAI.

We configure supported OpenAI text and image requests not to retain response application state. OpenAI may temporarily retain API content for safety and abuse monitoring under its API data controls, generally for up to 30 days unless a longer period is required for security or legal reasons. We do not keep the audio recording after transcription in the repair workflow, but we may keep the transcript, uploaded service photos, consent record, and resulting repair information as described below.

Your choices

You can request access, correction, deletion, or privacy choices by calling (860) 255-4956. You can also review the Privacy Choices page.

Security and retention

We use reasonable administrative and technical safeguards for the repair intake and service-parts processes. Information is kept only as long as needed for service, approved repair fulfillment, business records, security, legal, and tax purposes.

AI consent records are retained with the repair record so we can document what optional processing you authorized. Deletion requests remain subject to records we must keep for security, fraud prevention, legal, tax, warranty, or transaction purposes.