Optional repair texts
When you share your mobile phone number and opt in, we collect and use it to send optional repair texts. NADERS uses Twilio to send booking confirmations and private repair tracking links. Consent is not required to book or pay.
Mobile information, text messaging opt-in data, and consent are never sold or shared with third parties or affiliates for marketing or promotional purposes.
Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. SMS terms.
Information we collect
When you request service or contact us, we collect the details you provide: your name, contact and service address, item type, make and model, repair concerns, photos, audio descriptions, product codes, serial numbers, appointment details, quoted parts, and payment status.
Website and device information
Hosting and security providers may process device, browser, and request information. We record first-party repair step timings.
Optional public-page analytics is described in the next topic. Advertising scripts are not enabled.
Optional website analytics
With permission, Google Analytics 4 measures public-page visits and clicks. Microsoft Clarity provides heatmaps and session recordings.
These tools never run on repair, customer, payment, or contact-form pages, or collect repair forms and uploads.
Change your choice in Privacy Choices. Provider policies: Google · Microsoft.
How we use information
We use your information to identify your item and its problem, verify parts for an approved repair, arrange appointments, send updates and receipts, obtain quote approvals, and process deposits and payments.
We also measure site performance and repair step timing to improve the intake experience.
Sharing and payments
Service providers operate this site, messaging, security, and payments. Every repair is performed by NADERS directly — we never share your details with outside repair companies.
We do not sell repair details. We may disclose information as required by law.
Stripe processes payments securely. Card numbers and security codes go directly to Stripe, never to our server.
Optional AI processing
Optional artificial intelligence processing uses OpenAI as a service provider. On the photo screen, choosing Identify item requests the disclosed identification, repair assessment and deposit research. There is no separate permission screen or checkbox.
You may decline AI photo assessment and pricing research and use diagnostic booking where service is available. You may also decline audio processing and type the problem.
AI photo identification
Choosing Identify item sends your selected product photos to OpenAI to suggest the item type, make, and model. A later sticker check may include the label photo. Choose Enter manually to continue without this AI processing.
This can happen before the item is saved. Preliminary identification does not save photos to your repair. Selected files remain in the open browser until you continue to save the item and upload its evidence to private storage.
AI repair assessment
With your item-assessment consent, we send OpenAI the item photos, white-label photo when provided, service-catalog selection, problem description, and answers to focused follow-up questions.
This information helps suggest the item identity, likely problem, likely repair or part, and possible safety concerns.
Pricing and parts research
With assessment and pricing consent, we use public product facts, the likely repair category, and your city and state to research repair prices and parts.
Pricing searches do not receive your name, contact details, exact address, serial number, photos, or private problem description.
Parts supplier information
A configured parts supplier may receive the product, part numbers, and city and state to quote compatible parts, availability, shipping, and tax.
Optional audio assistance
If you choose audio assistance, we send the recording to OpenAI for transcription and discard the raw recording afterward.
With separate item-assessment consent, the transcript may be used with your item photos and intake details to prepare a preliminary repair result. You can type the problem instead.
Reviewing AI results
AI suggestions can be wrong or incomplete. Review and correct them. NADERS automatically checks service scope, availability, and deposits.
Verified pricing evidence and service rules set your deposit for approval. A technician confirms the final diagnosis before repair.
AI does not approve payments, decide credit or final repair prices, or make accounting decisions.
AI data protections
We do not train or fine-tune AI models with customer information or opt in to provider model-training programs.
We do not send payment-processor records, credentials, card data, payment transactions, estimates, invoices, or accounting records to OpenAI. Intake does not ask for device passwords, passcodes, account credentials, or multifactor codes.
AI data retention
Supported OpenAI text and image requests are configured not to retain response application state. OpenAI may retain API content for safety and abuse monitoring, generally for up to 30 days, or longer for security or legal reasons.
Our repair workflow discards raw audio after transcription. We may retain transcripts, uploaded service photos, consent records, and resulting repair information under the security and retention terms below.
Private repair links
The text link provides view-only repair, appointment, and deposit status. It does not authorize payments, repair changes, or access to uploaded photos or contact details. Keep the link private.
Tracking pages are excluded from search indexing and shared page caches. Public repair-process guides contain general instructions, never your repair record.
Your privacy choices
Request access, correction, deletion, or other privacy choices by calling (860) 255-4956 or emailing repairs@mobilerepair.tech.
Visit Privacy Choices to manage optional website analytics, browser controls, AI choices, and information about records we may need to retain.
Cookies and service timing
We measure repair step timing. A first-party cookie may retain your home or repair-start arrival time for up to two hours.
It contains a signed time, not your name, browsing history, or repair access token. We link that time only when you start intake, then clear the cookie.
We skip landing measurement for browsers sending Global Privacy Control or Do Not Track.
Security and retention
We use reasonable administrative and technical safeguards. Information is retained only as needed for service, approved repairs, business records, security, legal, and tax purposes.
AI consent records stay with the repair record to document authorized processing. Deletion requests remain subject to records we must keep for security, fraud prevention, legal, tax, warranty, or transaction purposes.
Last updated: September 24, 2026