Dyson repair path
Continue with Dyson
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
Vacuum symptom guide
Why Is My Vacuum Brush Roll Not Spinning?
A stopped brush roll is a symptom with several possible repair targets. The design may use a belt, a cleaner-head motor, electrical contacts, a control switch, or a removable wet roller, so the exact model and head type matter.
Important distinction
A symptom is not a repair diagnosis
The same symptom can come from several assemblies. Use the evidence below to choose a repair path, then confirm the failed part and exact model compatibility before ordering.
Stay in your brand path
Continue with your vacuum brand
This symptom guide is shared across vacuum brands. Return to your brand repair hub, or choose the exact model before using a model-specific DIY procedure or ordering a part.
Shark repair path
Continue with Shark
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
Miele repair path
Continue with Miele
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
Hoover repair path
Continue with Hoover
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
Bissell repair path
Continue with Bissell
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
Riccar repair path
Continue with Riccar
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
SEBO repair path
Continue with SEBO
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
Kenmore repair path
Continue with Kenmore
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
Eureka repair path
Continue with Eureka
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
Dirt Devil repair path
Continue with Dirt Devil
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
Oreck repair path
Continue with Oreck
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
Kirby repair path
Continue with Kirby
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
Rainbow / Rexair repair path
Continue with Rainbow / Rexair
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
Electrolux / Aerus repair path
Continue with Electrolux / Aerus
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
Tineco repair path
Continue with Tineco
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
iRobot / Roomba repair path
Continue with iRobot / Roomba
Keep this symptom in context, then choose the exact model for compatible repairs and model-specific instructions.
Safety first
Stop and inspect before using it again
Stop the machine and disconnect power before touching the roller. A jammed roller can start unexpectedly after a reset and can overheat a belt, motor, or control board.
Safe first checks
- With power disconnected, remove only the roller and end cap the owner manual identifies as removable.
- Clear surface hair without cutting bristles, wiring, seals, or a belt.
- Confirm that the head, wand, battery, and electrical connections are fully seated before one controlled test.
Narrow the cause
What to observe before choosing a repair
Record these details without bypassing an interlock or opening a sealed electrical assembly. They help distinguish repair targets that can produce a similar symptom.
- Whether the roller never starts, stops under load, or runs intermittently
- Whether the head has its own motor, electrical contacts, belt, or status light
- Whether the roller turns freely by hand only when the machine is safely disconnected
- Whether there is wrapped hair, a hot smell, melted material, or a warning code
Possible repair paths
Repairs that can fit this symptom
These are possibilities, not a definitive diagnosis. Select the repair whose evidence fits the exact machine and behavior.
Brush Roll RepairPossible repairThe roller, bearings, end caps, axle, or drive interface is seized, worn, or damaged.View this repairBelt ReplacementPossible repairA belt-driven roller has a broken, stretched, slipping, or heat-damaged belt.View this repairPowerhead RepairPossible repairAn electrically powered head loses drive, wiring continuity, contacts, or control.View this repairControl Board RepairPossible repairHead wiring and mechanics test correctly but an electronic controller is not commanding the drive.View this repairWet Roller RepairPossible repairThe symptom is isolated to a removable roller in a compatible floor-washing head.View this repair
Repair intake
Still not sure which repair fits?
Start with the make, exact model, photos, and what the vacuum is doing. Inspection confirms the failed assembly before final parts or repair decisions.